November 13, 2017
VOLUNTARY RECALL NOTICE, Q20-2, Q22-2 AND Q30-2 REELS
We have received reports of reel failures on these models when shifting between the high and low speeds when having a heavy load on the reel, like fighting a fish.
We have investigated this and found that there is a potential problem on some of the reels between the rails that the high and low speed gears use during the shifting process.
SEND YOUR REEL BACK TO:
QUALIA SERVICE AND SALES, SUITE 67402,
ST. PETE BEACH. FLORIDA 33706
We will examine the reel and REPLACE the suspect GEARS AND RAIL PINS WITH NEW PARTS, TEST AND LUBRICATE THE REEL AND RETURN IT TO YOU FREE OF CHARGE.
QUALIA REELS ARE NOTED FOR THEIR HIGH QUALITY AND WE ARE HERE TO MAINTAIN THAT REPUTATION.
YOURS VERY TRUELY,
LEON KASS, MANAGER
QUALIA SERVICE AND SALES